Hotel Le Mirage | Cafe Satisfaction Survey

About You

What was your visit date?

1. Overall Experience

1.1. How would you rate your overall experience at HEP Coffee & Tea?

Very Good Good Undecided Poor Very Poor

1.2. What was the purpose of your visit to HEP Coffee & Tea? (You can select multiple)

Coffee & Tea

Other drinks

Food (dessert / snack)

Working

Socializing

Other

1.3. What is your likelihood of visiting us again?

High Undecided Low

1.4. What is your likelihood of recommending us to your friends?

5 4 3 2 1

Definitely Recommend Never Recommend

2. Product Preference

2.1. Which product category did you enjoy the most? (You can select multiple)

Coffee

Tea

Soft drink

Dessert

Savory

2.2. How did you find the beverage / food quality?

Very Satisfied Satisfied Average Not Satisfied

2.3. Is there anything you were satisfied with or think should be improved regarding the product?

3. Service & Staff

3.1. How was the staff attention and attitude?

Very Good Good Undecided Poor Very Poor

3.2. Is there anything you would like to share about service or staff experience?

4. Atmosphere & Cleanliness

4.1. How do you evaluate the cafe ambiance (layout, atmosphere)?

Very Good Good Undecided Poor Very Poor

4.2. How was the venue cleanliness and order?

Very Good Good Undecided Poor Very Poor

4.3. How was the toilet cleanliness and hygiene?

Very Good Good Undecided Poor Did not use

5. Additional Feedback, Suggestions and Contact Permission

5.1. Is there any other positive or negative issue you would like to share beyond the questions above?

Contact Request

5.2. Would you like us to contact you regarding your feedback?

Yes

No

Thank You

Thank you for taking the time.

Guest Satisfaction Survey

Contact Request

Thank You