PDPL

LEMIRAGE HOTEL PERSONAL DATA PROTECTION AND PROCESSING POLICY

1. Introduction

Lemirage Hotel Şişli Istanbul (“Hotel”) attaches great importance to the protection of our guests' personal data. This policy has been prepared to explain our Hotel's personal data processing activities and our guests' rights in this regard.

2. Purpose of Processing Personal Data

The Hotel processes personal data for purposes such as providing accommodation services, enhancing guest satisfaction, processing reservations, managing payment processes, conducting marketing and promotional activities, fulfilling legal obligations, and implementing security measures.

3. Personal Data Collected

The personal data processed at our hotel are as follows:

Identity information (name, surname, Turkish ID number)
Contact information (phone number, email address)
Accommodation information (reservation date, room preferences)
Financial information (payment information)
Security camera recordings
Guest feedback and complaints

4. Methods of Collecting Personal Data

Personal data is collected through reservation forms, our website, telephone calls, e-mail, mobile applications, and face-to-face meetings at our hotel.

5. Storage and Security of Personal Data

Collected personal data is stored for the duration of the legal period and necessary security measures are taken against unauthorized access. Our technological infrastructure is constantly updated to ensure the security of your data.

6. Transfer of Personal Data to Third Parties

Your personal data will not be shared with third parties except where required by law. However, when necessary, it may be shared with our service providers, official authorities, and other parties within the framework of legal obligations.

7. Rights of Guests

Under the KVKK, our guests have the following rights regarding their personal data:

To learn whether personal data is being processed
To request information about the processing if it has been processed
To learn the purpose of the processing and whether it is being used for its intended purpose
To know the third parties to whom the data has been transferred
To request the correction of incomplete or incorrect data
To request the deletion or destruction of personal data if there are legal grounds
To object to adverse results arising solely from the analysis of processed data by automated systems
To request compensation for damages incurred due to the unlawful processing of data

8. Contact

For questions and requests regarding your personal data, you can contact our hotel reception or send an email to info@hotellemirage.com.tr