Reservation

KVKK

LEMIRAGE HOTEL PERSONAL DATA PROTECTION AND PROCESSING POLICY

1. Introduction

Lemirage Hotel Şişli Istanbul ("Hotel") places great importance on protecting the personal data of our guests. This policy has been prepared to explain the personal data processing activities of our Hotel and the rights of our guests in this regard.

2. Purpose of Personal Data Processing

Our Hotel processes personal data for purposes such as providing accommodation services, increasing guest satisfaction, handling reservation procedures, managing payment processes, conducting marketing and promotional activities, fulfilling legal obligations, and implementing security measures.

3. Collected Personal Data

The personal data processed by our Hotel includes:

  • Identity information (name, surname, Turkish ID number)
  • Contact information (phone number, email address)
  • Accommodation details (reservation date, room preferences)
  • Financial information (payment details)
  • Security camera recordings
  • Guest feedback and complaints

4. Methods of Collecting Personal Data

Personal data is collected through reservation forms, our website, phone calls, emails, mobile applications, and in-person meetings at our hotel.

5. Storage and Security of Personal Data

Collected personal data is stored for legal durations, and necessary security measures are taken to prevent unauthorized access. Our technological infrastructure is continuously updated to ensure the security of your data.

6. Transfer of Personal Data to Third Parties

Your personal data is not shared with third parties except for legal obligations. However, when necessary, it may be shared with our service providers, official authorities, and other parties within the scope of legal obligations.

7. Rights of Guests

Under the Turkish Data Protection Law (KVKK), our guests have the following rights regarding their personal data:

  • To know whether their personal data is being processed
  • To request information if their data has been processed
  • To learn the purpose of processing and whether their data is used appropriately for that purpose
  • To know the third parties to whom their data has been transferred
  • To request the correction of incomplete or incorrect data
  • To request the deletion or destruction of personal data if there are legal reasons
  • To object to unfavorable outcomes resulting from the analysis of their data by automated systems only
  • To demand compensation for damages caused by the unlawful processing of personal data

8. Contact

For any questions or requests regarding your personal data, you can contact our Hotel’s reception or send an email to info@hotellemirage.com.tr